Technology Errors & Omissions Insurance 101

Technology Errors & Omissions Insurance 101

Understand the fundamentals of Technology Errors & Omissions Insurance, including privacy and network security exposures and coverages for technology product and service providers. Learn to identify when organizations need Technology E&O insurance, how it works, what it looks like, and where and how it fits into a larger insurance program.


What You Will Learn

What is covered and not covered under a stand-alone Tech E&O insurance policy, including key differences in coverage between policies offered by different insurance companies.
Privacy and network security exposures faced by technology companies today, and why cyber and media liability insurance is critical for technology providers.
Risk Mitigation
Risk mitigation and contract management, and why this is critical for technology companies.
Policy Analysis
The critical differences among Technology E&O policies, and critical policy wording language that every buyer should understand.

Course Curriculum

Welcome to Technology E&O 101

  • Welcome Message from Instructor
  • Course Introduction and Objectives FREE PREVIEW
  • Downloadable Course Material

What is Technology E&O Insurance?

  • Chapter Introduction & Objectives
  • What is Liability Insurance?
  • Commercial General Liability
  • The Basics of E&O Insurance FREE PREVIEW
  • Technology E&O Insurance
  • Exclusions under a CGL: the need for Technology E&O insurance
  • Tech E&O and CGL: not a perfect match
  • Example of Financial Loss vs. Property Damage FREE PREVIEW
  • Cyber within Tech E&O
  • Quiz #1: What is Tech E&O?

Who needs Technology E&O Insurance?

  • Chapter Introduction & Objectives
  • A technology user vs. a technology provider
  • Technology user vs. a technology provider? FREE PREVIEW
  • Examples of technology companies
  • Emerging Technologies: Insurance Implications
  • Quiz #2: Who needs Tech E&O Insurance?

Cyber, Privacy and Network Security

  • Introduction & Objectives
  • What are cyber exposures? FREE PREVIEW
  • Who is at risk for cyber exposure?
  • Technology and Privacy - Who is responsible?
  • What causes a privacy and network security breach?
  • Network security breach - an example
  • Quiz #3: Cyber, Privacy and Network Security

The Technology E&O Policy

  • Chapter Introduction & Objectives
  • What are First Party & Third Party Coverages?
  • Understanding Insuring Agreements
  • Common Liability Insuring Agreements
  • Wrongful Act, Claim and Loss FREE PREVIEW
  • Media Liability & Intellectual Property Coverage
  • First Party Coverage
  • First & Third Party - A claim example
  • Part 2: First Party & Third Party - A claim example
  • More Claims Examples
  • Quiz #4: The Tech E&O Policy

Risk Mitigation & Important Policy Considerations

  • Introduction & Objectives
  • Contract Basics
  • Critical Elements of a Contract
  • Breach of Contract
  • Evaluating Risk
  • Important Policy Considerations FREE PREVIEW
  • Claim Reporting Requirements
  • Common Exclusions
  • Limits and Sub-limits
  • Quiz #5: Risk Mitigation & Important Policy Considerations

Course Conclusion & Final Exam

  • Course Wrap Up
  • Course Survey
  • Tech E&O Final Exam

About ITC Courses

ITC takes pride in delivering high quality, unbiased courses on professional and management liability insurance and related topics. Designed specifically for online delivery, our courses are interactive, include activities and quizzes, use practical illustrations and real-life case studies and deliver knowledge in bite-sized portions so even just 5 minutes is learning time well spent.

How we build courses

ITC courses are the product of a collaborative approach. We work closely with subject matter experts to build out course content, the ITC design team brings that content to life, and no course is published before undergoing an intense review by an industry panel. Our process also includes post-publication reviews and updates because ITC is committed to delivering quality courses that remain accurate, relevant and up-to-date, long after they are first published.


Insurance Brokerage, Canada

Very clear, concise content, delivered in an easy to understand way. Whether an industry vet or just starting out, you will learn something from this course- I did! It’s easy to see how this platform could complement any corporate training program. I’d thoroughly recommend ITC to any L&D manager.

Broker, Australia

ITC effectively tackles complex subject matters in a very creative manner. I would highly recommend to anyone looking to broaden their understanding.

Broker, Canada

Great way to enjoy an evolving subject matter. Thank you ITC, enjoyed that!

Broker, Australia

Tough topics. Beautifully presented.

Senior Underwriter, Canada

I’ve been in the industry for nearly 15 years and event I learned some things in this course! It’s a straightforward and intelligent way of presenting a complex issue. Not a small feat.

Everyone will find this course helpful, no doubt.

Broker, Canada

Most insurance courses are either pitched at people learning about the subject for the first time or jump straight into advanced topics. The ITC courses do a great job for all learners and I particularly liked the online format since you can either spend time starting from the beginning or quickly move on to the areas of most interest to you. The course material also went beyond insurance policy language – addressing risk management, claims processes, what buyers should consider, and more.

Frequently Asked Questions

Are there prerequisites for ITC courses?

With ITC, you can take any course at any time. For the best learning experience, a prerequisite may be recommended in the course description.

What if I don’t see the topic I’m interested in?

At ITC, we want to hear from you! Our courses are specifically developed to provide relevant and up-to-date training on insurance topics. If there is something you’d like to learn or explore and we don’t have the course, please reach out!

Do your courses have the latest information?

We take pride in providing up-to-date relevant courses! ITC is committed to reviewing all course content at least once a year and making any necessary updates or additions to course materials.

Will I get a certificate for completing a course?

We provide a digital certificate of completion for all successfully completed courses.

What currency are ITC’s courses priced in?

All ITC courses and subscriptions are priced in USD.

If I purchase a single course, how long will I have access to the course?

When you purchase a single course you will receive lifetime access to the course from any device. This includes any future updates to course materials.

Can I get a refund for a course purchase?

We offer a risk-free 30-day money-back guarantee on all our courses. If you are not happy with your ITC course purchase you have up to 30 days from your original date of purchase to contact ITC at to request a full refund. All we ask is that you provide us with the reason for your refund request. It is feedback from clients like you that helps us to improve our courses.

How do ITC subscriptions work?

When you sign up for an ITC subscription, you’ll immediately have unlimited access to the entire course library and you can cancel at any time. But why would you want to? Having ongoing access to course materials means you can refer back anytime you like, brush up on important concepts, or even retake those sections that you keep forgetting (of course, we’re not saying that you’re forgetful). Plus, the longer you subscribe, the more courses and resources you’ll get because we are continually investing in adding new courses and updating existing ones.

What’s the difference between the monthly subscription and the annual subscription?

With both subscription options you get immediate access to the entire course library as well as access to all additions and updates for as long as you continue to subscribe. For best value we recommend the annual subscription.

What if I want to cancel my subscription?

You can cancel your subscription at any time by contacting ITC at Your subscription will auto-renew until then. Before you decide to cancel just remember that we’ve got new courses in the pipeline that may be of interest to you. If you want to know what new courses we’re working on you can email us at and ask.

Will I be able to get a refund for my subscription if I cancel?

Our risk-free 30-day money-back guarantee also applies to our subscription services. If you’ve purchases a monthly or annual subscription you have 30 days from your original date of purchase to contact ITC at to request a full refund. All we ask is that you provide us with the reason for your refund request.

Please note, when a subscription is refunded, your account with ITC will be closed. Completion certificate(s) for any courses you may have already completed during your subscription will no longer be accessible. And we will be sad to see you go.

If I decide to cancel, why does ITC need to know why?

We ask for an explanation because we value your input and it is feedback from clients like you that helps us improve our courses.

Is my certificate of completion valid after I get a refund?

If you request a refund, your account will no longer be valid and your certificate of completion will not be accessible.

Does ITC have purchase plans for businesses?

Yes, ITC can also provide courses through bespoke corporate programs. To find our more please contact us directly at

Can’t Find What You’re Looking For?

Can’t Find What You’re Looking For?

We’ll help you find the answers! Reach out today. We are standing by to answer your questions.